At Promoredshopz, we want you to feel confident in every purchase. If you’re not satisfied, we offer a simple and transparent complaints and refunds process.
1. Return Policy
You have the right to return any product within 14 days of receiving it.
To qualify for a refund:
🆓 Return shipping is free of charge.
2. How to Request a Refund
To request a refund, please contact our support team at:
📧 info@promoredshopz.com
Include the following:
Once we receive your request, you will be given instructions to return the item.
3. Refund Processing
After receiving and inspecting the returned product, we will notify you via email.
Approved refunds are processed within 7 business days.
Since payment was made Cash on Delivery, we will contact you to arrange your preferred refund method (e.g., bank transfer or replacement item).
4. Product Issues or Complaints
If your product is defective, damaged, or incorrect:
5. Warranty
All our products come with a 2-year warranty for manufacturing defects.
If a product becomes faulty within this period, contact us for assistance.
6. Our Commitment
We are committed to providing fast, fair, and respectful resolution of any issue.
