Track My Order

Stay updated on your order status and delivery progress with our tracking system.

How to Track Your Order

📩 Order Confirmation

After placing your order, you will receive a confirmation email with:

• Order number

• Items purchased

• Shipping address

• Expected processing time

🚚 Shipping Notification

Once your order is shipped, you’ll receive another email containing:

• Tracking number

• Shipping carrier information

• Estimated delivery date

• Direct tracking link

Order Status Meanings

• Processing: Your order has been received and is being prepared

  • Items are being picked and packed

  • This typically takes 1–3 business days

• Shipped: Your order has left our warehouse

  • Tracking is now available

  • Package is in transit

• Out for Delivery: The package is on the delivery vehicle

  • Delivery expected within the day

  • Be available to receive it

• Delivered: The package has arrived

  • Check your mailbox, delivery location, and neighbors

  • Contact us if not found

Tracking Your Package

🔍 Using Your Tracking Number

• Find your tracking number in the shipping confirmation email

• Visit the carrier’s website (link in the email)

• Enter your tracking number

• View real-time updates

Common Shipping Carriers

We work with reliable delivery partners:

• National couriers for domestic shipments

• International couriers for overseas orders

• Express services available on request

Delivery Information

• Processing Time

  • Standard: 1–2 business days

  • Custom orders: 3–7 business days

  • International: May take longer

• Shipping Times

  • Domestic: 1–2 business days

  • International: 1–3 business days (varies)

  • Express: 1–3 business days

• Delivery Attempts

  • Up to 3 delivery attempts

  • Packages may be redirected to a local pickup point if undelivered

Need Help Tracking?

❓ Can’t Find Your Tracking Info?

• Check your spam/junk folder

• Make sure your email address was correct

• Still no luck? Contact us at info@promoredshopz.com with your order number

⚠️ Tracking Issues?

Please contact us if:

• Your tracking number doesn’t work

• Your package is stuck or delayed

• You have other concerns about your delivery

International Shipping

🌍 Customs Processing

Delays may occur due to:

• Customs clearance

• Import duties

• Local postal handling

📦 Tracking Limitations

• Tracking may stop updating after arrival in the destination country

• Local postal services may resume tracking

• Contact us if updates stop for an extended period

Order Modifications

✏️ Before Shipping

Email us as soon as possible at info@promoredshopz.com with:

• Your order number

• Requested changes

Note: We cannot guarantee modifications once processing begins.

🚫 After Shipping

Orders cannot be modified after shipment.
You may request a return or exchange (see our [Return Policy]).

Contact Information

📧 For tracking help or order questions:
Email: info@promoredshopz.com

Frequently Asked Questions

Q: I haven’t received my tracking number. What should I do?
A: Check your spam folder. If not found, contact us with your order number.

Q: My tracking hasn’t updated in days. Is that normal?
A: Yes, occasional delays occur—especially internationally. Contact us if unsure.

Q: Can I change my address after shipping?
A: No. Please contact the courier directly.

Q: It says “Delivered” but I didn’t receive anything. What now?
A: First check with neighbors or building staff. If still missing, contact us within 48 hours.